Policy Agreement

No Food or Drinks: Please do NOT bring outside food or drinks other than bottled water with a lid.

‍Schedule: Music study is a year-round endeavor, and is cumulative. When you enroll for the academic year, you are reserving a teacher/day/set time that occurs based on the calendar. The annual calendar is published each year in August for the year ahead. Summer is VERY flexible and a time where you can schedule around your summer plans.

Withdrawal: Our calendar year is August to August. We understand things come up, so if you must withdraw mid-year, this is a straight-forward two-step process, and all we require is 30 days.

• Step 1: We ask the family to first have a conversation with their teacher about why, as sometimes communication about expectations and/or a change in repertoire is what is needed.
• Step 2: After the conversation with the teacher, we ask that the parent/adult learner follow up with a 30-day notice of withdrawal via email to info@centremm.org.

Parent Pick-Up: We ask that if you are dropping off your child for his/her lesson, to please be be prompt in picking them up at the end of their lesson time. This ensures all students’ lessons can begin and end on time. We are NOT responsible for children outside of their lesson time.

Tuition and Payment: CMM uses an all-inclusive 12-month calendar. This means we take 38 weeks of Lessons/Classes, 3 recitals, all music and material fees, the cost to professionally produce 1-2 videos per year and any administrative fees, then roll it into one annual amount, divided by 12. This is your monthly installment amount. This is NOT a monthly amount that reflects the number of weeks in that month. Payment is automatically charged to your card on file, within MMS. *You are not charged for weeks on the calendar that we do not have lessons. There are no refunds and we do not prorate based on students who opt out of performances or classes.‍

Expectations

Students: Consistent practice throughout each week. This usually works best for a set day and time. As an example, the day of and following the lesson, and the day after the lesson, yield approximately a 90% retention rate, versus waiting and practicing in a large chunk later in the week. Plus, a positive attitude with a can-do mindset will go far!

Parents: Ensure your child practices on a regular basis throughout the week. Please read the recommendation above in Student Expectations. Practice is imperative, and so is regular lesson attendance. Please make sure your child attends his/her lesson on time each week and is able to attend performances if the teacher has recommended them. All events at CMM are optional, though encouraged. These performances provide a basis for goal setting and achievement, plus provide a sense of accomplishment for each student.

Teachers: Long and short term planning of goals, consistent and clear communication with parents and students, and a level of kindness and professionalism beyond simply showing up for a lesson. ‍‍

Makeup Lessons: Our faculty members are full-time musicians and professional teachers with extensive knowledge in pedagogy. At CMM, you are paying a set of values and standards that we prioritize in our facility and our faculty. You are paying for experience, expertise, professionalism, ability to scale, communication, etc… You are paying for far more than the value of one missed lesson on the occasion you need to miss, and our faculty do our best to only ask to reschedule if it’s for a professional reason such as a recital, conference, or some other professional development. We cannot guarantee makeup lessons for various reasons. We do our best however, if we have a cancellation and can fit your child in if they cancelled because of school or illness. We highly encourage you to take advantage of an online or video option though! Your lesson day/time is reserved specifically for you. We offer online lessons or a video-exchange DURING your child’s lesson time so that we are utilizing the time for them and are not being asked to stay late, or carve out time from our personal time.

Disclaimer: There will be times when we take photos and/or video that we may use for marketing and promotional purposes. We always try to ask for permission prior to sharing and want to respect your privacy. If you see your child featured in a photo or video that you do not approve of, please let us know and we will promptly remove.